At Setzona, we pride ourselves on offering only 100% authentic watches. While we are not an authorized retailer, we specialize in acquiring highly sought-after timepieces that are often not available through traditional retail channels. Our collection is curated from a trusted network of vendors and collectors who have direct access to the original manufacturers and exclusive retail boutiques.

Each watch we sell undergoes a rigorous authentication process conducted by our expert watchmakers, ensuring that every timepiece is in perfect working condition and contains all original parts that match the serial numbers found in the original documentation.

For your peace of mind, we also offer complimentary authentication services for any watches you've purchased elsewhere. Simply bring your watch to our New York boutique, where our experts will evaluate its authenticity at no charge.

Warranty

All new and pre-owned watches purchased from Setzona come with a 1-year complimentary warranty or the remainder of the original manufacturer’s warranty, whichever is applicable. Our warranty covers any manufacturing defects affecting the mechanical performance of the watch. Please note, we do not cover cosmetic imperfections, wear and tear, or any damage due to misuse (such as water damage, shock, or accidental drops). Additionally, any third-party servicing or modifications performed after purchase will void the warranty.

As vintage watches often come with limited availability of parts, we do not offer warranty coverage on vintage timepieces.

Concierge Service

At Setzona, our mission is to provide a seamless and personalized experience when acquiring your next luxury watch. Whether you're visiting our New York boutique or reaching out via phone, email, or social media, our dedicated concierge team is here to assist you every step of the way.

We make it our priority to help you discover the perfect timepiece — whether you're browsing our exclusive selection in-store or working with our global network to track down the rarest and most coveted models.

Let us help you acquire the watch of your dreams with ease and confidence. Setzona is here to bring the unattainable right to your wrist.